Non Existant Customer Service

Just spent almost R2000 at PnP Hyper Centurion and a box to carry the 17 mugs that I purchased and that was wrapped with half a promotion page per mug, (not even covering the full mug), it was too much to ask. The cashiers were all but enthusiastic to assist with my request. They just ignored it. What happened to the willingness to satisfy customers by just a simple request as a box for crockery purchased? Ridiculous!