SJ
Salome J

1 reviews | Active since May 2016

01 Jun 2016, 15:28

Non Existant Customer Service

<p>I filed a complaint with regards to the delivery bay at the Pick n Pay store in Wilropark on the site of Pick n Pay dated 2016-05-03. I eventually received a mail on 2016-05-18 addressed to someone else that they are working on the query and will revert back. Really????? How shocking as I have not heard anything from them up until today. I am tired of having to wait for the trucks to be moved at the delivery bay in Cathkin Road as I reside in the area. They constantly block the road which is a hazard and after many talks with their management I have had enough. They damage the road and pavement in the surrounding area and even damaged property at one of the houses situated behind them. I am now going to make use of our local newspaper to write an article on the matter in order to have it resolved. I did give you a chance Pick n Pay, however, like the management at the store there is just no interest.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Jun 2016, 06:35
Official

Dear Salome de Jager

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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