NON EXISTANT "Customer Care" PnP

I lodged a complaint 31st July and subsequently sent several emails to their "customer care" at last got a telephone call on 8th August with an empty promise that someone at management level will attend to it within the next few days - now a week later again refeferences *** & 2578 is still completely IGNORED! Now PnP reckon their profits is 50% down - wonder why!