1 reviews | Active since Jan 2018
Non Delivery of Online Order
Extremely dissatisfied with the service from Pick n Pay online shopping. I placed & payed for an order on Monday (which I amended on Tuesday) for delivery on Thursday (1/3/18) between 5 & 6 PM. I did not receive my order. I did not receive any notification from Pick n Pay to say that my order was delayed or could not be delivered. This is my second bad experience with Pick n Pay online. The last time I ordered - two items were not delivered and I was not refunded for the items not delivered. I sent an email to the Pick n Pay online team but have not yet received a response. And the call centre constantly drops my calls. Can I get some feedback please?
Good day Renusha,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the inconvenience's caused to you.
Our team has tried to contact you however the number displayed on our system was an 074... number.
As per our telephonic discussion, communication has been sent to the store advising them that delivery anytime after 4pm today would be ok with you.
Your address and contact number has been updated on the online profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Renusha,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the inconvenience's caused to you.
Our team has tried to contact you however the number displayed on our system was an 074... number.
As per our telephonic discussion, communication has been sent to the store advising them that delivery anytime after 4pm today would be ok with you.
Your address and contact number has been updated on the online profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas