1 reviews | Active since Apr 2020
NON DELIVERY FROM PNP
I placed an online order on 25.03.2020 with a delivery date of 04.04.2020 (earliest delivery date) The delivery was supposed to be made between 1-2pm on Saturday the 4th of April which never happened. It's now Sunday evening and i am still waiting for delivery or communication with regards to my delivery. My bank account was debited yesterday morning 7am which i was notified about via my bank nothing form PnP themselves. The online order is for my father who is ****ms away and I therefore cannot help him - You can imagine my frustration as its now 12 days since date of my order and i have had no communication from PnP. I am well aware of the current situation in our country but the lack of communication is my issue. i tried calling the call contact center 3 times yesterday and was on hold for 15 minutes without any success. I also sent an email with the a response from an automatic email with my ticket number but still no response from Pnp with regards to my order. This is the first online order i have done and I am sure it will be my last. Desperately trying to get hold of someone to get information!!!!!
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
It is now 5 days after delivery was meant to take place and I still have no information and still haven't recieved any commuincation from PnP.
WHAT IS GOING ON???????
It is now 5 days after delivery was meant to take place and I still have no information and still haven't recieved any commuincation from PnP.
WHAT IS GOING ON???????