Non delivery and points lost

<p>I placed on online order for delivery yesterday. The delivery did not arrive 30 minutes after the end of the delivery slot I chose. Their reason was that they needed to put petrol in the truck and it would them another 20 minutes. I then cancelled the order. I think it's unreasonable to be a whole hour late when delivery slots are booked for a reason. Following this, when logging on to my online profile I find that R250 of the points I converted to cash on my smartshopper card has disappeared. I was specifically told by the call centre agent that I would not be charged for anything. So where did the cash on my card disappear to? I am honestly disgusted at being treated this way as a loyal pnp customer for so many years!</p>