Non compliance with their own pololicy

Pick and pay Centurion lifestyle refused to refund me or give me store credit to purchase something else after the coffee machine I bought stopped working. Even when I showed them their own return policy online which is not displayed anywhere in there customer service area. They ignored me and carried on working until a manager came. She too didn’t know what was going on and insisted that the machine has to be sent for repairs. Even though I told her I know longer want it. In a country where we are protected by the Consumer protection act it’s appaul to see that big stores like pick and Pay still get away with ******