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Odette K

1 reviews | Active since Nov 2022

14 May 2025, 09:27

Nola Mayo special 24 Feb - 9 March

On the March 9th I logged a complaint, and got a phone call today only (March 14th), with no one talking on the other side, but I can hear them having fat chats with each other on the other side, then get an sms and email to say it has been resolved (Tanya Jansen) How if you did not even speak to me, the call was 17 seconds long!!!

I bought Nola Mayo that was on special twice at the special price, and the 3rd time going to buy was charged full price (Nola Ultra), still within the time of the special.

I bought some from the Garden Route Mall when the special started (Creamy) and got it at the special price, then went to PnP Pre-Cap George and bought another 2 and got it on special, last weekend when going to buy 2 more it did not scan as a special, I had a big argument with the ladies on duty, the one gave attitude and (not speaking to me, but the lady helping) that the Creamy is more expensive and it not part of the special, and they must remove the sign at the shelf, I showed them the slips and they said they would take it up with Carlos (the owner) today I get there to see they put up there own sign to say it is not included.

I buy from PnP just about everyday! But after this I will defiantly be moving my shopping to another shop.

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Replies (1)
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Odette K's update15 May 2025, 09:13
Reviewer Update
Good day,
It is a bad light that you guys are "experiencing high volumes."
The store contacted me this morning, just past 7. I don't see how the store was meant to sort out my question/problem with my first email. But anyway.