No words!

I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that’s near me. I was charged twice by them. I’ve been calling them all day and nobody is assisting me. I called the bank and the bank said it’s a pick and pay issue. I’m basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren’t knowledgeable and cannot speak proper English which makes matters worse!