1 reviews | Active since May 2018
No values
I was at pick n pay lambton yesterday at 3. And my family racially abused by a black customer. We were at the deli and a black lady decides that she can not wait long and gets the only two people serving to help her so we said its unfair. And called for the manager . Who took a very long time to responsed and didnt even have name badge on . While waiting for him this lady starts swearing and saying why dont you indian people cook in your houses . I will hit the both of you indians husband and wife . And the police will do nothning about it because im black . This lady then wanted to hit my wife so i stepped in between to stop her with my two year old son. By then the manager and security came over . And they where pushing us out the store . That lady says see even the white manager and security will take my part . As we were leaving another four guards came and started pushing us out . The manager seeing that this lady was wrong did nothning about . Not one of the five black guards there went close to her and she continued to swear and pass ****** remarks . Is that the kind of new south Africa we live in . Where there is no respect . And pick n pay being a family store can allow one customer to racially abuse another . What happend to their values and customer service and customer rights .
Good day Ricky,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light , we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Ricky,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light , we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
