RM
Ricky M

1 reviews | Active since May 2018

07 May 2018, 07:54

No values

I was at pick n pay lambton yesterday at 3. And my family racially abused by a black customer. We were at the deli and a black lady decides that she can not wait long and gets the only two people serving to help her so we said its unfair. And called for the manager . Who took a very long time to responsed and didnt even have name badge on . While waiting for him this lady starts swearing and saying why dont you indian people cook in your houses . I will hit the both of you indians husband and wife . And the police will do nothning about it because im black . This lady then wanted to hit my wife so i stepped in between to stop her with my two year old son. By then the manager and security came over . And they where pushing us out the store . That lady says see even the white manager and security will take my part . As we were leaving another four guards came and started pushing us out . The manager seeing that this lady was wrong did nothning about . Not one of the five black guards there went close to her and she continued to swear and pass ****** remarks . Is that the kind of new south Africa we live in . Where there is no respect . And pick n pay being a family store can allow one customer to racially abuse another . What happend to their values and customer service and customer rights .

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Replies (2)
Pick n Pay
Pick n Pay's reply07 May 2018, 17:13
Official

Good day Ricky,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light , we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,

RM
Ricky M's update09 May 2018, 11:31
Reviewer Update
Feed back from regional manager was that its all ear say . But he did speak to manager and staff and security . And hes sorry . What happened to pick n pay providing a safe shopping environment for thier customers and family . Are the security gaurds there to only make sure that customers dont ***** . Is the manager only there to make sure that the store opens and closes . Is the owner there to make money .