SG
SALLY G

1 reviews | Active since Mar 2012

10 Jun 2019, 08:24

No Stock of Bob Martin Dog Food

I have been a customer of Pick 'n Pay, Farrarmere, Benoni since it opened in the 1990's. On many occasions, I have noticed that the buyer does not keep enough stock or doesn't bother to order in time. Saturday past, was the last straw. After finishing working at 2.15pm, I headed to Pick 'n Pay to do my shopping. There was no Bob Martin Dog Food and Beeno treats. Their shelves were empty! The manager said that it was a supplier problem. Really!! Now at 3.30pm, I must start driving around to get my dogs food. The least this manager could of done was to phone another branch to see if they had. His remark to this situation was to buy other dog food. My 5 dogs will not eat any other dog food. Oakfield's Pick 'n Pay's shelves were fully stocked. I will no longer be supporting Pick 'n Pay, Farrarmere as there customers do not seem to count.

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Jun 2019, 13:38
Official
 Good day Sally, 
 
 Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the out of stock and inconveniences caused.

We are addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards, 
Pick n Pay Team