aA
alisonscheepers A

1 reviews | Active since Sept 2016

02 Nov 2018, 19:26

no stock of advertised goods on pick n pay hypers website

i have been in contact with pick n pay hyper william moffet port elizabeth... on their website they are still advertising the hoverboard self balance s****** for kids for R1999 which they have nothing instock and have confirmed with me that they will not be recieving any more either but pick n pay im gauteng does still have. i asked whether they could not please have one of them sent over to pick n oay branch in PE where i can collect and pay but was told courier fees will be on my charge... i do not see why i should be paying for courier fees where pick n pay hyper william moffet PE still has this product advertised on their website.. if you advertise you should have this product in stock and ready to be sold to the public... i dont want your lame excuses that this product will no longer be sold at your branch and it is now discontinued where you can get one from another branch but do not want to.. not satisfied at all with your service.. i waited 4 days for you to phone me back just to tell me sorry we no longer stock it and will no longer be selling this product.. and if you would like it you need to pay your own courier fee... customer service does not work like this... unhappy customer.. and unhappy child..

0
Replies (1)
Pick n Pay
Pick n Pay's reply06 Dec 2018, 11:53
Official
Good day  Alison, 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 

Please feel free to send an email to *** should you have any website/ product  issues to enable out team to address your concerns  with  our online technical team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team