BP
Barbara P

1 reviews | Active since Apr 2014

15 Apr 2020, 09:26

No Social distancing or amount of shoppers inside this shop??

Shocking in your store yesteday Tuesday 14th April. Social distancing - there wasn't any. Red lines in front of till areas meant nothing as isles were full. Your shop in Greenfields East London is a Family store and was jam packed. 62 shoppers I counted with more coming in. This was not counting the packers and staff. On leaving I asked the young lady at the front who was spraying hands why she let so many in ? She had no help. No Management person (of which were around) were helping her. While spraying hands and wiping trolley handles you expect her as a single person with those wide open doors to see behind her as to who slips in and who goes out ? It's beyond a joke. Security guy was around but that is not his job. And another thing has this shop been disinfected at all? If the Spar down the road which is a super Spar is only approved for 50 shoppers then what is this Pick an Pay allowed? Close the large glass doors let 20 shoppers in then 1 out 1 goes in. How simple is that. OK foods are doing that. In view of the positive cases of Covid 19 at Prison Dept. Where is the common sense. Pensioners are being put at risk by your carelessness. Action please.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Apr 2020, 14:41
Official
Good day Barbara ,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
 
 
Kind regards,
The Pick n Pay Team