No smart shopping ever again!!!

Ive been attempting to complain about movie tickets purchased in October with Smart shopper points and have called in, posted on their online system and hellopeter. They attempted to call me once. But they called once while I was busy on class. They rep**** on my post with completely wrong understanding of the issue as they clearly did not bother reading my complaint to understand it. Their reply was I switched to cash recently. But this is not a recent switching issue!!! And still after another month did not bother calling or sorting it out. Or replying on any of my many messages. Why have platforms to complain. When your call centre, online system and people responding to complaints are ineffective. 5 months later. We still did not watch the movie we paid for using our points. It already expired 2 months ago and still there is no help. Shocking!!!?