MS
Michelle S

1 reviews | Active since Nov 2014

23 May 2016, 14:21

No Smart Shopper Points

<p>Went to Equestria Pick 'n Pay today and ordered from their "coffee shop". When I got to the till point I was told that the coffee shop does not accept Smart Shopper cards as they're separate from the main store. If that's the case, why does their card machine slip read "WELCOME TO EQUESTRIA PICK 'N PAY"??</p> <p>On a previous occasion I was told that the Smart Shopper card could only be used if the purchase went through the till.</p> <p>Absolute rip-off by Pick 'n Pay. Why is it that the consumer always loses out so that the business can rip us off over and over again?</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply24 May 2016, 06:45
Official

Dear Michelle

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Best regards,