No service at all

On the 23rd of October pick n pay did not deliver a parcel that I ordered, I complained on hello Peter on the 2nd of November and received an reply, untill today I have not received any feedback. I called numerous times after that send email to customer service but still its not resolved. I have spent more money on the phone calls that what my order was worth, more effert to go to the shop and replace the stuff that I already paid for, more time on emails that's not being rep**** to. When I phone I have a choice of waiting another 2-10days for a refund. Or they can give me a promo code for the amount. When you ask for the promo code, you get a code that is not working and not valid and then it takes 30minutes on the phone using my airtime again and till now its still not resolved. I am fed up