No service

On 2024/06/11 around 16:00 I was at Pick a Pay , Cape Gate branch at the deli counter. I waited between 5 and 10 minutes to be served. I asked another customer did he see anyone ,he said that he also waited a while to be served. At one stage an employee passed and just say loud, "where are the people working here", I end up leaving without buying anything. I reported it to Pick a Pay customer care who responded quickly, the matter was referred to the store involved, I never received any communication from the store, I just received an e-mail that the support rep stated that the matter is resolved and my complaint closed. I think this is gross arrogance from Pick a Pay, I never expect such bad service from them.