No service!

Today for the second time in less than a month I have experienced bad service at Pick 'n Pay. First time was when I shopped at Pick 'n Pay Jean Crossing, it was over a lunch time and there was only 2 tills operating while staff was standing around and chatting away we waited forever in the queue and cashiers who was working was in no hurry and not friendly. Second time was at Pick 'n Pay Southdowns, waited for about 10 minutes at the kiosk counter and none of the other employees could tell us where person were who was suppose to operate the counter, the manager was also nowhere to be found. When the manager eventually got the front of the shop the cashier also appeared at the counter, neither the manager or cashier seemed concern by the lack of service in the shop. Service at this store has always been slow, but I found this instance to be shocking!