No Service

I just held on to query a refund for fifteen minutes before the call was dropped. Please see detail below and address.

You guys are wasting my time.

---------- Forwarded message --------- From: Leeveshni Moonsamy ********** Date: Tue, Nov 20, 2018 at 8:59 PM Subject: Re: Order successfully placed To: PnP Customer Services Team **********

Was a refund processed as I cannot see on my bank statement?

On Tuesday, October 23, 2018, Sumaya (PnP Customer Services Team) ********** wrote: ##- Please type your reply above this line -## Your request (45779) has been updated.

To add additional comments, reply to this email.

Sumaya (pnp)

Oct 23, 12:41 CAT

Good day Ms Leeveshni Moonsamy

Thank you for contacting Pick n Pay. Please accept our apologies for the late response.

Kindly note that we have escalated for a refund to be processed for you. A tax credit note will be emailed to you once the credit is processed.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Pick n Pay Online Shopping

Leeveshni Moonsamy

Oct 17, 14:59 CAT

Please provide feedback???????

On Wed, Oct 10, 2018 at 6:23 PM Leeveshni Moonsamy ********** wrote: Good day,

The following items were charged but not delivered.

Koo baked beans x4 Lucky Star Pilchards x 3 Black cat peanut butter x1 Bakers Tennis biscuit x 1 Bakers eat sum mor biscuit x. 1

Please confirm when they will be delivered?

On Sunday, October 7, 2018, PnP Online Shopping ********** wrote: