No service!

I bought goods via their online store, order nr ********** 2. They delivered only half of the goods 4hours late. The next day I followed up on the missing items and I was advised that they didn't have enough cold bins for my goods, but it is on the way. Never arrived. I phoned again, this time the excuse was that the waybill numbers were incorrectly placed on the coolers...but they will bring the goods. I advised them that it was urgent as I need the stuff. They promised it will be delivered by 19h00. No joy. Phoned again..this time they advised me that the delivery car was in an accident, but they will bring the stuff. I am still waiting. I then cancelled the order and bought the goods required from their competition. I requested a refund - the call centre kept me on the phone for 25mins and promised that they will call me back. Still today no refund, neither any calls. After many more phone calls and promises, still no joy. You do not deserve my business any longer. You feel nothing for your customers.