1 reviews | Active since Aug 2017
no service
My smart shopper card has not been working on the kiosk for the last few months. No one in store can understand why so i was given the call centre number. I have tried calling them time and again and they never answer the phones. I have tried emailing and they dont respond. I have gone into a store and they have tried to call them but they hung up after 30min when the call was not answered. This is ridiculous!
Good day Lauren,
Thank you for taking the time to write to us.
We have looked into your complaint and have noticed that your email was received on 09.08.2017 and responded to.
As per the email sent to you, your Smart Shopper card number *** is active. Please ensure that the card you are swiping at the kiosk machine is the same as per the above card number, if not please try using the card that has this number on it.
Should card number *** be lost, you can get a new card at any of our stores and contact us on the number below or email us at *** with the following information to enable us to transfer all points from this card to the new card.
- Full name & surname
- Postal / Physical address
- Landline / cell number
- Email address
- Id number
- Old card number
- New card number
Contact number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Good day Lauren,
Thank you for taking the time to write to us.
We have looked into your complaint and have noticed that your email was received on 09.08.2017 and responded to.
As per the email sent to you, your Smart Shopper card number *** is active. Please ensure that the card you are swiping at the kiosk machine is the same as per the above card number, if not please try using the card that has this number on it.
Should card number *** be lost, you can get a new card at any of our stores and contact us on the number below or email us at *** with the following information to enable us to transfer all points from this card to the new card.
- Full name & surname
- Postal / Physical address
- Landline / cell number
- Email address
- Id number
- Old card number
- New card number
Contact number : ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,