dd
desmond.locker desmond.locker

1 reviews | Active since Sept 2016

21 Jan 2019, 12:55

No sensible way of packing bags

Everytime I shop at a Pick N Pay they pack the frozen items in with the hots stuff (precooked chicken or meals) even asking them not too. I even tried giving them the frozen stuff first, then random other stuff before the precooked atuff and they still put the hot and frozen stuff together in the same bag. In addition, the often put the precooked chicken in the bags upside down so the gravy leaks out into the bag ruining everything in that bag.

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Replies (2)
Pick n Pay
Pick n Pay's reply21 Jan 2019, 14:36
Official
Good day Desmond, 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team 
dd
desmond.locker desmond.locker's update21 Jan 2019, 14:50
Reviewer Update
Thank you. Maybe give them some basic training to avoid things like this.