CK
Charmaine K
1 reviews | Active since Oct 2010
16 Dec 2025, 14:03
NO SCRATCH CARD
We went shopping instore this morning at Pick n Pay The Verge Shopping Center. They say if you spend R500 or more you get a scratch card on your ASAP app but there is nothing. Our stuff was over R500 but no scratch card. We've done exactly as the add show but no scratch card.
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Replies (1)
Pick n Pay's replyOfficial
18 Dec 2025, 11:38Hi Charmaine,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Spend R500 (Five Hundred Rand) or more on any items, with the exclusion of airtime, utility bills, lottery tickets, Bulk Sales, Tobacco products and Baby Formula products this also includes packets purchased.
If your spend was R500 excluding packets and the above exclusion please email us a copy of your till slip together with your contact details to the email address provided below to enable us to escalate this for investigation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Spend R500 (Five Hundred Rand) or more on any items, with the exclusion of airtime, utility bills, lottery tickets, Bulk Sales, Tobacco products and Baby Formula products this also includes packets purchased.
If your spend was R500 excluding packets and the above exclusion please email us a copy of your till slip together with your contact details to the email address provided below to enable us to escalate this for investigation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply18 Dec 2025, 11:38
Official
Hi Charmaine,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Spend R500 (Five Hundred Rand) or more on any items, with the exclusion of airtime, utility bills, lottery tickets, Bulk Sales, Tobacco products and Baby Formula products this also includes packets purchased.
If your spend was R500 excluding packets and the above exclusion please email us a copy of your till slip together with your contact details to the email address provided below to enable us to escalate this for investigation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Spend R500 (Five Hundred Rand) or more on any items, with the exclusion of airtime, utility bills, lottery tickets, Bulk Sales, Tobacco products and Baby Formula products this also includes packets purchased.
If your spend was R500 excluding packets and the above exclusion please email us a copy of your till slip together with your contact details to the email address provided below to enable us to escalate this for investigation.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,