ZJ
Zuhaa J

1 reviews | Active since Mar 2016

14 Mar 2016, 13:53

NO RESPONSIBILITY

went to pick n pay Vangate Mall looking for eggs that was on special.<br> <br> upon coming to the eggs I find that there is no stock on the floor.<br> <br> I then ask one of the staff just to check if the eggs I am looking for is here on the trolley they advise me there is is none.<br> <br> Then the person just walks away I then ask her if there is no more at the back but in such an abrupt way she tells me she does not work in that department.<br> <br> I then go to the manager of the store she goes and checks and tells me there is none at the back i need to go get a rain check .<br> <br> I then proceed to the information desk where there is a que of people and this lady is not at the counter upon standing there for 20 mins she comes to the counter only to tell me that the manager should come and write out my rain check I tell her what Ive been standing here 20 mins waiting for you to come.<br> <br> the attitude she had with me then I when to the managers office calling her then I waited another 15 mins for someone to give me one <br> <br> its pathetic to think I stood there over 30 mins just to receive a piece of paper.<br> <br> I am disgusted at the kind of people they employ there that are not cutsomer friendly.<br> <br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply16 Mar 2016, 09:31
Official
Hello Zuhaa Jordan,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,