CM
Chantelle M
1 reviews | Active since Aug 2014
28 Sept 2021, 13:31
No response to incorrect ASAP delivery
I placed an order on Pick n Pay ASAP on 23 September. The order arrived here with the wrong items and one of the packs of meat was torn open. I was also charged for Picanha rump that I ordered, but they they delivered sirloin steak but charged me for Picanha. I tried to chat to customer services on the app, with no luck, Even now, 6 days later. I also sent email upon email, with no resolution to the problem. I even sent photos. I need them to come and fetch the wrong items and credit me.
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Chantelle M's updateReviewer Update
30 Sept 2021, 11:59The ASAP support team wants to close my query, as they said that the items were delivered yesterday. This is not true, and I still have the items that I need to return in my posession. Could someone PLEASE sort this out now?
CM
Chantelle M's update30 Sept 2021, 11:59
Reviewer Update
The ASAP support team wants to close my query, as they said that the items were delivered yesterday. This is not true, and I still have the items that I need to return in my posession. Could someone PLEASE sort this out now?
Pick n Pay's replyOfficial
30 Sept 2021, 16:22Thank you for getting back to us. We have advised the team that your complaint is not resolved and you still have the item. We will get our team to investigate your complaint and sort it out.
Pick n Pay's reply30 Sept 2021, 16:22
Official
Thank you for getting back to us. We have advised the team that your complaint is not resolved and you still have the item. We will get our team to investigate your complaint and sort it out.