NO RESPONSE TO A COMPLIANT - DISGUSTED WITH THEIR SERVICE

I lodged a complaint through Pick n Pay's Customer Care Centre on the 31st of January 2018. It was regarding False Advertising - I also opened a complaint regarding this matter on Hello Peter (no solution almost a week later). The Custormer Care Centre until now has failed to respond. I spoke to Sindisiwe and received a reference number 8 ********** 02. This is shocking!!!! I think I must cancel my Smart Shopper Membership and start doing my shopping at Checkers....