No Response on Complaint logged

<p>I received notification 2 weeks ago that my Fresh Living subscription was cancelled because Smart Shoppers get it for free now in store. However I had yet to receive my September or October copy which I can now no longer get in store. I also would have preferred the option of keeping my subscription for the convenience that it gets sent to my post box but we were not given an option. I logged a query on the website over a week ago and have not received a response and i called the call centre last week and was promised that someone would get in touch with me. Nobody has contacted me and this is really bad customer service. The store i frequent also advised me that they do not get enough copies sent to them as it is so they run out so quickly which means i am going to struggle every month to get a copy. I really enjoy the magazine and looked forward to it each month, hence my absolute frustration. </p>