1 reviews | Active since Jan 2018
No response on complaint from a week ago
I called pnp to lodge a complaint. I also posted same complaint on their website and even sent an email to their complaints department. that was on the 27th of December 2017. till now no one has attended to my complaint.
Good day Lerato,
Thanks for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have looked in to your complaint and have been advised by our management team that 50 000 points were loaded to your Smart Shopper card on 03/01/2018.
Please check your Smart Shopper cards point balance.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Lerato,
Thanks for choosing Pick n Pay and taking the time write to us.
Please accept our apologies for the delay in response.
We have looked in to your complaint and have been advised by our management team that 50 000 points were loaded to your Smart Shopper card on 03/01/2018.
Please check your Smart Shopper cards point balance.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas