no response in 5 days

29th Dec the manager called PNP Smart shopper to reverse my points that her staff member switched. I was told by the person on the ph 24 to 48hrs and to date nobody has called me. he assured me after he confirmed all my details that he would call me back. I don't want R177 on my card I want my points so I can buy rating a tickets like I asked!!!! why have staff assist customers and they don't know what they doing