1 reviews | Active since Nov 2017
No response for a few weeks
Good Day,
I wrote a query/complaint, was given a reference number and to date no one has contacted me and the issue has not been resolved. Ref No.: ********** 801 / ********** 033 Am I going to get a refund? My Eskom bill is still outstanding. Is this the type of service I should be getting? When I call, all I am told is the matter is been escalated. How much higher can it go? And when can I receive or expect a response?
Thanks
Good day Riyaadh,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Riyaadh,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas