NO RESPONSE CALL CENTRE

I lost my smart shopper card and proceeded to obtain a new one. I was informed by my local Pick 'n Pay branch that to transfer my accumulated smart shopper points, I had to call customer care (the number at the back of my smart shopper card).

I also received an sms from Pick 'n Pay stating that my smart shopper points would be expiring by the end of January 2018.

I have been trying to reach an operator at the call center for the past three weeks and I even lodged a complaint/query via email. I tried sorting it out on their website myself but have been unable to do so.

I still have not received a response and the call center recording has been saying that all operators are busy for the past three weeks.

Today is the last day of January 2018 and as such my smart shopper points will be expiring tomorrow. Conveniently for Pick 'n Pay I have had absolutely no response from them.