RK
Richard K

1 reviews | Active since Jan 2013

08 Apr 2016, 14:44

No response after complaint through website

I have been experiencing quality issues with Pick 'n Pay No Name brand UHT milk. The expiry date on the box states 26 Aug 2016, however when I open the box, the milk inside has already curdled. I happened once before, but last night, I opened 6 boxes in a row from 2 different six packs and they were all in different stages of curdling. I have taken pictures as photographic evidence. After last night's ordeal, I had to throw away 2 six packs of UHT milk.<br> I complained through Pick 'n Pay's website about a month ago and never received any response.<br> This is now 3 different six packs where I have experience issues with the quality of the No Name UHT milk.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Apr 2016, 15:22
Official
Hello richard.kuo,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for no-one responding to your complaint.

Your comments have been brought to the attention of senior management responsible.

Yours Sincerely

Marise Brown

Ref Number: ***