NV
Naas V
1 reviews | Active since Feb 2013
16 Jul 2019, 13:57
No responce to Customer Care Line agent complaint.
I have received no feedback on my complaint about your Customer Care Line agent lodged on 11 July. Is this not important to you? Naas Viljoen
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Replies (2)
Pick n Pay's replyOfficial
16 Jul 2019, 14:45Good day Naas ,
Thank you for taking the time to write to us. Your original complaint was logged by the call center agent on the evening of the 11th and immediately escalated to the regional management team of the store where you had experienced poor service.
We will follow up with our regional team with regards to your complaint and request for them to contact you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us. Your original complaint was logged by the call center agent on the evening of the 11th and immediately escalated to the regional management team of the store where you had experienced poor service.
We will follow up with our regional team with regards to your complaint and request for them to contact you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Jul 2019, 14:45
Official
Good day Naas ,
Thank you for taking the time to write to us. Your original complaint was logged by the call center agent on the evening of the 11th and immediately escalated to the regional management team of the store where you had experienced poor service.
We will follow up with our regional team with regards to your complaint and request for them to contact you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us. Your original complaint was logged by the call center agent on the evening of the 11th and immediately escalated to the regional management team of the store where you had experienced poor service.
We will follow up with our regional team with regards to your complaint and request for them to contact you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
NV
Naas V's updateReviewer Update
16 Jul 2019, 14:54My complaint on Hellopeter was about the lack of service from your call center agent. She did not think my call to her had any merit.
NV
Naas V's update16 Jul 2019, 14:54
Reviewer Update
My complaint on Hellopeter was about the lack of service from your call center agent. She did not think my call to her had any merit.