1 reviews | Active since Aug 2016

04 Aug 2016, 10:46

No reply to complaints about smelly fish

<p>I bought some "fresh" fish from Pick n Pay. On unpacking the fish that evening and peeling off the clingfilm that the girl behind the fish counter had wrapped it in, it was smelling to high heaven. By this time Pick n Pay was shut, so I logged onto their website and wrote a complaint to their Complaints Department, letting them know that I had wasted R106.19 on a piece of fish that I had to throw away. (I have the till slip and pictures of the fish in the bin). It has now been 2 months and I am still waiting for a response.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Aug 2016, 10:44
Official

Dear Julia Aitchison

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

I do apologise for no-one responding to your complaint.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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