UK
Umesh K

1 reviews | Active since Oct 2015

14 Oct 2015, 17:37

NO reply

I posted a comment on the 4 Oct 2015 marked : ITS JUST EGGS ... On Monday 5 Oct 2015 I got feed back saying how sorry Pick n Pay was for the poor service (***) and said they will contact me. I was glad these guys look after the customers'and cared. <br> <br> Furthest thing from the truth!!!!<br> <br> Today is the 14 October and still no word. <br> <br> Was that a automated reply? <br> Is this normal for you guys to get complaints? That you sent up a auto reply on complaints!<br> <br> Or you so busy dealing with other complaints my one is at the bottom of the list? It must be !!!<br> <br> Is this the way things work at Pick n Pay?<br> <br> Do you want to help or not? <br> <br> This service is appalling!!!!<br> <br> Pick N Pay you have just lost another customer. <br> <br> I will rather shop elsewhere ... if a person cant exchange 2 broken eggs. when I have supported you for years, I cant get my monies worth (Example when the Stickies special was running, I have 30 > you do the math how much money I spent, in that time)> <br> <br> Wonder if I was at Checkers or Woolies what would have happened? - you guessed it !!! I don't think it would have never got this far !!! <br> <br> VERY BADLY HANDLED PICK N PAY <br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply15 Oct 2015, 12:42
Official
Hello Umesh.Khusal,

Please accept our sincere apologies for the lack of response from our team.

I will re-escalate this matter and you will be contacted shortly by our Gauteng regional office.

Kind regards
Wendy-Lee Millar
Customer Care
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