No regard for customers’ safety against COVID - Constantia Village Branch

I did my monthly shopping a few days ago at your Constantia Village branch. I was so angry when I left. I asked the cashier to disinfect the surface and I got an extremely rude attitude in response. She even muttered something under her breath to the lady that was packing bags. I had just watched 5 people in front of me go through the same till with no disinfecting in between! So I had every right to request that she clean the counter. She didn’t sanitize her hands once. Seems your staff don’t give a damn about the safety of customers.

When it came to paying I assumed that I needed to swipe my smart shopper card myself like I do at Woolworths. I tried this and obviously I wasn’t supposed to swipe my smart shopper card through the card machine because it failed 3 times. But how could I know this since your rude, unhelpful cashier sat there staring at me instead of helping. I even asked how I should swipe my smart shopper card and she ignored me! So my card was not swiped and I lost out on points after spending well over R2000.

I live in Muizenberg and there are several Pick ‘n Pays on the way which I could shop at instead but I prefer your branch because it USED TO be better. You need to address your rude, horrible staff.

I won’t be surprised when you close due to a COVID case. I just hope a customer doesn’t become a victim due to your staff’s incompetence. I’m not sure I would be able to live with that on my conscious. Perhaps you can.

And for God’s sake, sanitize your card machines!