No refunds received
<p>On two of my online orders I requested a refund due to non delivery of items and on one other onine order I requested a refund for an overcharge. This dates back to Feb-Mar 2017. After several emals the refunds was confirmed but still have not been processed. I am very disgusted how I am being ignored with no feedback except on one that that the order is blocked. Whatever that means. I have been charged and overcharged. Its unfair treatment to wait so long for refunds.</p>
Good day Amanda Percaic,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and has been escalated to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
Good day Amanda Percaic,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and has been escalated to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
Good Day
I did receive refunds for two of the abovementioned. The oldest one is still not resolved . I do not understand how ths can be. I was overcharged on on a product and I want my refund.
Good Day
I did receive refunds for two of the abovementioned. The oldest one is still not resolved . I do not understand how ths can be. I was overcharged on on a product and I want my refund.