No refunds for online goods not delivered

Item: Pick n Pay
Rating: 1
Author: Marion T

I am a regular online shopper with Pick n Pay, receiving a delivery every 2 weeks. Lately I am being charged for items which I do not receive. I would not mind if I received the refunds timeously. I have now been waiting for a refund for 6 weeks and my emails to both the online shopping and customer care addresses are unanswered. All items were marked as missing at the time of delivery. What is the point of checking the order if there is no follow up. Effectively pick n pay has ****** my money as o have not received goods for money they have deducted from my credit card.

They also keep closing my service request when the call is clearly not resolved. Is this how they avoid my refund. And you can be sure I shall not get interest paid back.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

10 May 2019, 12:25

Good day Marion Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the Online management team address & our team will be in touch. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team

Pick n Pay's reply10 May 2019, 12:25

Official

Marion T's updateReviewer Update

16 May 2019, 18:41

I have received all these messages saying I’m valued as a customer but no one has yet contacted me about this refund or, better yet, actually given me the refund. I am still waiting. I appreciate that things go wrong and I judge companies by how they deal with these things ... pick n pay is abysmal as resolving the issues.

Marion T's update16 May 2019, 18:41

Reviewer Update