NO REFUND PROCESSED

Item: Pick n Pay
Rating: 1
Author: faeeka S

I placed on order via Pick n Pay ASAP on 14 November and my order was accepted and my funds deducted immediately. About an hour later I received a message indicating that my funds were credited to my Pick n Pay ASAP wallet due to the item being out of stock.

First, this is not my problem that your app is not updated regularly to avoid such matters.

I am no inconvenienced because now, I have to manually input my banking details if I want the funds paid out to my bank account.

Anyway, I did this and guess what, I am still waiting for my funds to reflect.

I have been following up and I was informed that my funds should be in my account by 24 November.

I am still waiting.

This is really pathetic 😒

I use to love using your ASAP app and will never shop online again if this is the process to get back own money.

I know sometimes back end processes take time, but come on its been how long since I requested the pay out.

I want my money back pls!!!

Helpful (0)

Replies (4)

faeeka S's updateReviewer Update

30 Nov 2023, 20:32

Thank you for replying, however I don't know how the store is going to resolve my issue.

I need someone to be In touch with head office to check with your finance team whether or not my pay out request was actioned.

If so, I need the proof of payment to trace the payment with my bank because I don't see it in my bank account..

faeeka S's update30 Nov 2023, 20:32

Reviewer Update

faeeka S's updateReviewer Update

01 Dec 2023, 20:09

Thank you.

faeeka S's update01 Dec 2023, 20:09

Reviewer Update

Thank you.

faeeka S's updateReviewer Update

05 Dec 2023, 14:27

Good day team,

Thank you for resolving my dispute. I am thankful that this matter can now be closed and trust that my refund should reflect in my account, within the 10 working days.

Thank you.

faeeka S's update05 Dec 2023, 14:27

Reviewer Update

Good day team,

Thank you for resolving my dispute. I am thankful that this matter can now be closed and trust that my refund should reflect in my account, within the 10 working days.

Thank you.

Pick n Pay's replyOfficial

13 Dec 2023, 08:30

Hi Faeeka,

We appreciate your feedback.

Kind regards,
The Pick n Pay Team

Pick n Pay's reply13 Dec 2023, 08:30

Official

Hi Faeeka,

We appreciate your feedback.

Kind regards,
The Pick n Pay Team