NO REFUND FOR RETUNRED GOODS ONLINE

I ordered products from PnP online recently. When the goods arrived, I was informed I could send back goods that were replaced with the ones I requested (I originally ordered the \Roses's Passion Fruit"but they sent me their PnP brand). I returned the two PnP passion fruit cordials and my husband signed for same on the invoice. I was told I would receive a refund.<br> <br> No refund came. I contacted the customer care line of PnP and they told me they would look into the matter and revert. This was about 3 months ago. <br> <br> I have been a loyal customer of PnP for many years - choosing it as my choice of supplier. I have been very disappointed with what has happened and I do not want to use online shopping anymore.<br> <br> """