no refund

ASAP-I did not get a refund for a returned item bought via ASAP. Each time I call to make a follow up I got different reasons why I have not received my money; 'they forgot to send request they'll do it now,' next day 'they need to check with the store whether the item was received', last time I called I needed to speak to a manager, they went away for over 20 minutes waiting on the line the manager did not come to the phone, I was told manager is unavailable however they will leave a message to contact me. No call received and no refund to this day.