No refund almost 30 days later

I placed an order on Black Friday 25th November 2022 at 07h15am with an expected delivery between 9 and 10am. I did not worry about the delivery time as I expected it to be later only because I understood that it would probably be a hectic day. I then told friends and family that they can place their orders on the app as well and they did. At about 11am I received an update on my order saying it is on the way, I thought great stuff. An hour after that I still never received my order. I contacted my friends and family to check if they received their orders and they did - 2 of these live a road away from me I then received an update saying that the order was returned to the store because there was no-one home - first lie, because there is always someone at home because my husband runs a small home business. I then called the ASAP call centre and they said they will send out my order again. Eventually after a few calls from me because at 16h00 they still have not delivered. I sent my son to the store to collect my order because I just had enough, the store said the order was out with a driver. Suddenly on my app I got notification to say my order is again on its way, then within a few minutes it was marked as delivered, but I never received my order. I then called customer services again to let them know this and that they can deliver it the next day as I cannot wait any longer. They said they will investigate, and I am still waiting on feedback. I went to the store the Saturday to see if they can assist with my issue. They informed me that according to the first driver, he was at my home but no one opened the door when he knocked - next lie - there is no way anyone can reach my front door as I have high gates and vicious dogs and the guy that works for my husband is always in the front) the second driver that delivered my order was apparently a casual and they will also have to investigate to see where he delivered my order, up to today no feedback either. I eventually told them to arrange for a refund, which was done into my wallet immediately. I purchased what was in stock at the store but according to them I could not get a rain check on the black Friday specials - my order was full when they sent it out the Friday. I contacted customer services again the Saturday as soon as I got home to find out when the money will be refunded to my bank account, they told me I have to request a refund into my account which will take 5 to 10 days. I requested the refund on the 26th and by the 10th day which was the 9th December I still received no refund. I happened to check my ASAP wallet and lo and behold the money was back there. I then contacted the customer services again and they said that there was an issue with the refunds so the money was put back into my wallet. What upset me was that there was no communication regarding this. I then contacted PNP head office to see if I could speak to someone in a higher position than a customer service agent. I was later contacted by Rumaanah Hartley and she assured me that the refund was going to be sorted soon and she will contact me with feedback as well, but to no avail. I emailed her on the 14th December again to check if there is any feedback regarding my refund, but by the 21st I still received no refund or response from Rumaanah. I then emailed her superior Jamie Pieters to hear what is happening, there is no contact numbers for any of these people only email addresses. He called me and said he will get back to me in the morning as he has contacted the finance department and had to wait for feedback from them. It is 2 days later and I got no call yet. I still mentioned to him that it is bad customer service from Rumaanah because she did not get back to me, even with a response to say she is still waiting and he agreed that it was wrong of her, yet he does the same today, It is almost 30 days later and I still have not received my refund.