No refund after one item was not delivered
On February 1st, 2022, I placed an order (Order #***), and one item (PnP Mini Plum Tomatoes 250g) was not delivered. I sent an email on the 1st and 20th of February, as well as the 7th of March, explaining that the PnP Mini Plum Tomatoes 250g had not been delivered, despite the fact that I had paid for them, as shown on the receipt that they had sent to me. On all three occasions, I received an auto-response that said,
"Hi there,
Thank you for getting in touch with Pick n Pay ASAP! We would like to acknowledge that we have received your request and a ticket has been created. https://bottles.freshdesk.com/helpdesk/tickets/372627 Our support team will respond as soon as possible. Stay home. Stay safe. Sincerely, The ASAP team"
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
23 Mar 2022, 21:31This is the reply you sent to me on
16 Mar 2022, 15:51
"Hi Mulalo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team"
Today 23 March 202, I am still waiting for someone to contact me. If you are not going to refund my money or give me the tomatoes I paid for, please inform me so that I can cut my losses and move on to other grocery stores that will not send me phony apologies.
16 Mar 2022, 15:51
"Hi Mulalo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team"
Today 23 March 202, I am still waiting for someone to contact me. If you are not going to refund my money or give me the tomatoes I paid for, please inform me so that I can cut my losses and move on to other grocery stores that will not send me phony apologies.
's update23 Mar 2022, 21:31
Reviewer Update
This is the reply you sent to me on
16 Mar 2022, 15:51
"Hi Mulalo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team"
Today 23 March 202, I am still waiting for someone to contact me. If you are not going to refund my money or give me the tomatoes I paid for, please inform me so that I can cut my losses and move on to other grocery stores that will not send me phony apologies.
16 Mar 2022, 15:51
"Hi Mulalo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team"
Today 23 March 202, I am still waiting for someone to contact me. If you are not going to refund my money or give me the tomatoes I paid for, please inform me so that I can cut my losses and move on to other grocery stores that will not send me phony apologies.