NO R1500 AT PNP

Dear Customer Care,

I hope I’ll get a better feedback from you, this issue should be highly addressed.

********************Motsidisi sent you an Old Mutual Money Account Send Money OM***. Ask them for the pin to redeem your R1500.00 at PnP/Shoprite. Expires 28/12/2021 23:59.******************

It was on Friday of 17th December 2021. When I visited the Pick N Pay inside Small Street Mall JHB, sadly because it happened that I was around that area at that time.

I received money from my uncle, that I had to give to his kids to travel for festive holidays. I had to withdraw and give to them, because they were using special transport to go home.

I arrived at this PNP at 15:00 CAT, but I left the shop an hour later or even longer. As any other clients I went and join the Q at the kiosk side, the Qs where very long, That center is the busiest center I had ever seen.

While I was there on the Q there was a lady who came and ask questions, the woman that was working on the same Till, where we all were. I remember hearing this lady on the Till , saying to that client “please join the Q so that you can come and ask me those questions”, well after few minutes that lady left.

😤 shockingly I heard this lady from the till gossiping about that lady who where asking questions to other customers as they approached her Till , she was taking her precious time explaining the scenario with the customer that already left the shop, boosting on how she answered her and all that. Not realising that she is wasting time. And it’s very unprofessional to talk about other customer to the next customer. You can communicate to customers is not a problem but gossiping about other clients is not a way to conduct things.

Well i approached the Till, because I was next, I greeted this woman, and i told her that I needed R1500. She told me that she doesn’t have R1500 at the moment I should stand aside and wait for people behind me if “ maybe” one of them is depositing money. Or i should go and join the normal till Qs. I politely asked her if she can’t request money from her colleagues from the Tills, for me. Because I waited on the long Q already and it won’t be fair for me to wait for someone to deposit money, because I don’t know if people behind me had cash that I need. Or to join another long Q, after been on the long Q already.

The woman literally folded her arms, stare at me, tell me to step aside because she wants to assist people behind me.

I refused because I was on the till already, and needed an assist not wait, she should help me first because I was first on the Q, this woman shouted and tell everyone on the Q that she won’t be able to assist them because I refuse to move out off her Till. I then told her that I needed her manager to assist me because she can’t assist me.

The gentleman by the name of Nhlanhla came and introduced himself to me and kindly asked me to move aside, I thought he was going to assist me by going to one of the Tills with me and get the cash for me. Worse part he told me that the Tills don’t have enough cash to give me, and the whole PNP doesn’t have R1500 and he will try to check with PNP at the liquor store if they have money.

He started going to each and every till talking to them, and he came back to me to tell there is no luck. 😳😳😳“Really “ ? He then sent one girl to PNP liquor store next door to get cash for me. 🤷🏽♀️ She was dragging her feet just to be spiteful, come back after few minutes. And tell me that there is no money. I could tell and see that the whole staff didn’t want to help, because they were talking to each other including they manager creating a Big lie about there is no money.

I didn’t buy what they telling me, because I could see that they were just buying time to waste my time. They created this whole drama that NO R1500 IN THE STORE. As I mentioned earlier the store was soo busy every Till had a very long Q. And I could see that some other client paid with cash.

Honestly I waited because I didn’t have other choice, ☹️☹️☹️☹️ I didn’t even know if there was a close shoprite , and as I couldn’t get money from and ATM but only in that hopeless store.

Then after a while the manager come to me with another gentleman ‘customer’ holding cash on his hands to deposit, he took us to the first Till as you enter the store, I locked at his hands he was holding few hundreds rands and twenty rands. Sorry to say this but the money was very creased and folded, I did that because I wanted to see if i would get the same cash, because they claimed that they didn’t have R1500. To my surprise I received a different cash from the same Till at last 😕😕😕😕😕

But I wasn’t happy how they treated me, like a piece of trash. They all never cared at All.

THIS WAS VERY UNFORTUNATE OF Me