1 reviews | Active since Apr 2012
NO PRODUCTS AFTER PAYMENT MADE IN NOVEMBER 2018
I have been a Pick and Pay client for over 15 years. So for the last 2 years I have been buying specials on Black Friday over the online shop - 2 years ago was exceptional service - and then the nightmare on 24 November 2018!!! I ordered items online, of which I paid for on 24 November of which I received an order confirmation on the same day. Two months later and numerous calls with the same reference of just requesting my products to be delivered of which I paid for 2 months ago - NO FEEDBAC****! Additional moneys being deducted from my credit card of which is different to my invoice received - So making a follow up query AGAIN today, I am being notified that they have requested a refund because if I made a purchase for Black Friday last year, they will now rather refund me????? I don't want a refund I want my products I paid for!!
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service experience and inconvenience caused.
The order has been credited with ref number-***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service experience and inconvenience caused.
The order has been credited with ref number-***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team