No Priority to Customers

I made an online order, and whilst I waited for the delivery to come the status changed to delayed as the time went by I decided to find out why the delay as there was no communication whatsoever, they told me the driver came and I did not answer my phone, which is not true I had my phone next to me the whole time and there was no missed calls or signs of the driver making contact. I then ask them if I can have my order delivered they told me it been cancel, how do you cancel without making contact???next thing I must wait for 7 days for a refund what nonsense is that? No attempt to even try assist me or come up with a solution I was told to call customer care and log a complaint. I am so Frustrated with Pick ‘n Pay and this is not the first time, last I bought from them they gave me missing items. Honestly done with them. Probably stick to checkers they prioritise their customers. I DO NOT RECOMMEND PICK N PAY GREENSTONE.