TP
Toula P

1 reviews | Active since Aug 2011

07 Apr 2015, 12:50

NO PRIDE, NO CARE ATTITUDE!!

On Friday early afternoon popped into the Gallo Manor store, no product on the shelves in the fish department. The limited product had no pricing on the shelves, so very difficult to know what one is buying let alone what it will cost!! Asked an assistant, a lady who's attitude and comment was 'the lady who works her left at 12'. If the person responsible left in the middle of the day, WHY is the store open to customers who clearly like myself cannot get service, let alone know what the prices of items are, as the non prices on the shelves are either half peeled off or totally non existent and the product on the shelf, barcode differs from the shelve label where the odd price did appear. I asked to speak to a manager and eventually, George arrived to say the same - sorry lady in this department left at 12! I asked if he found the state of the fish counter and lack of pricing acceptable and asked what happened to his floor walk that morning or did he even bother to do one, cause if he had he would of found the shelves without prices. I photographed whilst George pleaded to give him another chance - sorry George you didnt give yourself a chance and lost the customer in the proces

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2015, 14:45
Official
Hello Toula,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***