No PNP ASAP Wallet Refund after more than 1 month

I have requested a wallet payout for PNP ASAP on 1 March 2023. As of today, 19 April 2023, after numerous emails and phone calls, no refund was received. I received a message on 3 March that the wallet payout was processed, but no refund was received. I have logged numerous tickets but no action is taken. Phoning does not help as "backlogs" are cited and then nothing happens.