No order available

I went to the store on the 15th July 2015 to order a cake for my daughter birthday which is on the 18th of July 2015 and i specifically asked the guy if i can pay full amount or deposit and he insist that i will pay full amount when i come to collect on Friday 17.07.2015 i just called to find out if the cake is ready and i was told that there is no order for me. the cake was R350.00 and birthday its tomorrow what kind of service is this and the attitude everyone who answer the phone says speak louder i cant hear you, or there is a problem with your telephone line , ive left all my details my phone number and color of cake now i cant just leave clear water go to northliff for no reason can somebody please help me on this