NO
Neil O
1 reviews | Active since Jun 2016
05 Apr 2019, 10:29
No Online Shopping Option!!!
I am desperately trying to make a purchase on your website, when I called your helpline, I spoke to Chantelle, and after giving me the rude run around for more than 15 minutes, I lost the items that I wanted to buy. What the hell is the point of a online shopping option if I can't buy from you, and this because you cannot add addresses to your system due to IT issues? Take a lesson from Take a Lot, you can learn a lot.
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Pick n Pay's replyOfficial
19 Apr 2019, 11:12Good day Neil,
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint and that your delivery address was successfully added to your profile.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint and that your delivery address was successfully added to your profile.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply19 Apr 2019, 11:12
Official
Good day Neil,
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint and that your delivery address was successfully added to your profile.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint and that your delivery address was successfully added to your profile.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team